Privacy Policy

Introduction

Welcome to fb444 — Bangladesh's trusted online gaming destination for cricket betting, live casino, slots, crash games, and more. At fb444, we are committed to protecting the privacy and personal information of every user who accesses or uses our platform. This Privacy Policy explains the types of information we collect, how we use it, how we protect it, and your rights as a user of the fb444 platform.

By accessing, registering, or continuing to use the fb444 platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

To provide you with a secure, personalised, and seamless gaming experience on fb444, we collect several categories of information. We collect only what is necessary to operate our service, verify your identity, process transactions, and comply with our obligations. The categories of personal data we may collect include:

• Identity and registration information: full name, date of birth, username, email address, and mobile number provided at sign-up.
• Financial and transaction data: deposit and withdrawal amounts, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction history associated with your account.
• Technical and device data: IP address, browser type and version, operating system, device identifiers, and session timestamps collected automatically when you use our platform.
• Usage and behavioural data: pages visited, games played, bet amounts, session duration, navigation patterns, and feature interactions within the fb444 platform.
• Communication records: messages, emails, and live chat transcripts exchanged with our customer support team, including any complaints, queries, or feedback you submit.

We do not collect sensitive personal data such as national ID numbers, passport details, or biometric information unless it is strictly required for identity verification under our Know Your Customer (KYC) process.

How We Use Your Information

The information fb444 collects is used exclusively for legitimate purposes directly related to operating a safe, fair, and compliant online gaming platform for users in Bangladesh. Specifically, we use your data for the following purposes:

• Account creation and management: to register your account, verify your identity, manage your profile settings, and maintain account security across all your sessions on fb444.
• Payment processing and fraud prevention: to securely process deposits and withdrawals through local payment methods including bKash, Nagad, and Rocket, and to detect or prevent fraudulent transactions.
• Customer support and service improvement: to respond to your queries, resolve complaints, improve platform features, and personalise the gaming content and offers displayed to you.
• Responsible gaming enforcement: to monitor gameplay patterns that may indicate problem gambling behaviour, enforce self-exclusion tools, deposit limits, and time-out features when requested.
• Marketing and promotional communications: to send you relevant bonus offers, tournament announcements, and promotional updates — but only if you have opted in to receiving such communications from fb444.
• Legal and compliance obligations: to comply with applicable laws, investigate potential breaches of our Terms and Conditions, and cooperate with lawful requests from relevant authorities where required.

Cookies and Tracking Technologies

fb444 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how users interact with our platform. Cookies are small text files stored on your device when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to ensure the platform functions correctly and delivers a consistent experience.

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of the fb444 platform and some features may not work as intended. By continuing to use fb444, you consent to our use of cookies as described in this policy.

Sharing of Your Information

fb444 treats your personal data with the highest degree of confidentiality. We do not sell, rent, or trade your information to third parties for their own commercial purposes. However, in certain limited circumstances, we may share your data with the following trusted categories of recipients:

• Trusted service providers and technology partners: companies that help us operate the fb444 platform (e.g., payment processors, hosting providers, analytics services, and customer support tools) who are contractually bound to handle your data securely and only for the specified purpose.
• Legal and regulatory authorities: where we are required by law, court order, or regulatory requirement to disclose information, we will cooperate fully with such requests in a lawful and proportionate manner.
• Business successors: in the event of a merger, acquisition, or restructuring, your personal data may be transferred to the new entity, subject to the same privacy protections described in this policy.

In every case where data is shared, fb444 ensures that appropriate contractual, technical, and organisational safeguards are in place to protect the confidentiality and integrity of your personal information.

Data Retention

fb444 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, and compliance requirements. The exact retention period depends on the type of data and the nature of your relationship with fb444. In general, account data is retained for the duration of your account's active status and for a reasonable period thereafter.

When your personal data is no longer required, fb444 will securely delete or anonymise it in accordance with established data management procedures. You may request early deletion of your data by contacting our support team, subject to any legal obligations that require us to retain it for a longer period.

Data Security

Protecting the personal and financial information of fb444 users is a top priority. We implement a comprehensive set of technical, administrative, and physical security measures designed to safeguard your data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure storage with access controls, regular security audits, and staff training on data protection best practices.

While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your fb444 account, enable any available two-factor authentication, and log out of your account after each session — particularly when using shared devices.

Your Data Rights

As a user of the fb444 platform, you have a number of important rights regarding your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right to access: you may request a copy of the personal data fb444 holds about you at any time, free of charge, by contacting our support team.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: in certain circumstances, you may request that we delete your personal data from our systems. This right is subject to legal and regulatory retention requirements that may apply to your account history.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. We will honour your objection and stop using your data for that purpose immediately.
• Right to data portability: where technically feasible, you may request a copy of your data in a structured, commonly used, machine-readable format, and we will provide it to you or transfer it to another provider of your choice.

To exercise any of these rights, please contact the fb444 support team using the email address provided in the Contact section of this policy. We aim to respond to all data rights requests within a reasonable timeframe. Your request will be handled with full confidentiality and respect for your privacy.

Payment Data and Financial Security

When you make a deposit or withdrawal on fb444 using local payment methods such as bKash, Nagad, Rocket, or Upay, or international cards such as Visa and Mastercard, the financial transaction data is processed through encrypted, secure channels. fb444 does not store complete card numbers or full payment credentials on its servers. All sensitive payment data is handled directly by our trusted payment processing partners.

We retain a record of transaction amounts, timestamps, and payment method types (not full card details) for the purposes of account management, dispute resolution, and compliance with financial record-keeping requirements. All financial data is treated with the utmost sensitivity and accessed only by authorised personnel with a legitimate operational need.

Third-Party Links and Services

The fb444 platform may feature content, promotions, or references that involve third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While fb444 takes care to work with reputable providers, we are not responsible for the privacy practices or content of any third-party services. When you interact with third-party game content or services, your interactions are governed by those providers' own privacy policies and terms. We encourage you to review the privacy policy of any third-party provider before sharing your personal information with them.

Children and Minors

fb444 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If we become aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that information from our systems. If you believe that a minor has registered an account or provided personal data on fb444, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

Changes to This Privacy Policy

fb444 reserves the right to update, amend, or revise this Privacy Policy at any time. When we make material changes to the policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the fb444 platform after any changes to this Privacy Policy have been posted constitutes your acceptance of the updated policy. If you do not agree with the changes, you should discontinue use of the platform and may request deletion of your account and associated personal data by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which fb444 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related queries in a timely and professional manner.